Refund policy
Overview
At Aurivie.site, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on all eligible purchases.
By placing an order through Aurivie.site, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 30 days of delivery.
- Products should be returned in acceptable condition.
- Proof of purchase is required.
- Items must not show signs of intentional damage, misuse, or unauthorized modification.
Free Returns
We proudly provide free return shipping for eligible returns worldwide.
To begin a return request, please contact us:
Email:
eilertsonwolfrom1246@hotmail.com
Phone:
(647) 568-1893
Our support team will provide detailed return instructions.
Refund Processing
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Depending on your payment provider, refunds may require approximately 5–10 business days to appear.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
Please provide:
- Order number
- Description of the issue
- Product photos
- Packaging photos
We will investigate promptly and arrange an appropriate solution.
Order Cancellation
Orders may be canceled before shipment.
After shipment, cancellations are no longer available, but eligible products may still be returned according to this policy.